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At Lumiosa Design, we are committed to delivering our premium lighting products to your doorstep with the utmost care. Below you will find our detailed shipping procedures and policies designed to ensure a safe, transparent, and reliable delivery experience.

I. Shipping Methods & Delivery Estimates

We use Premium Secure Handling to ensure all lighting products are carefully protected throughout the entire shipping process, including fragile materials such as ceramic, glass, wood, and electronic components.

Country / Region Shipping Method Shipping Fee Estimated Delivery
United States Premium Secure Handling FREE over $100 (Limited Time) / $10 flat rate 7–15 Business Days
United Kingdom Premium Secure Handling FREE over £100 (Limited Time) / £10 flat rate 7–15 Business Days
Germany Premium Secure Handling FREE over €100 / €25 flat rate 7–15 Business Days


Remote Areas: We currently do not ship to Alaska, Hawaii, or overseas territories.

Rest of World: Shipping availability and rates are calculated at checkout based on destination.

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Sea Freight Shipping Notice (Selected Heavy Items Only)

Some oversized, fragile, or heavy products are shipped via  sea freight  due to their size, weight, or packaging requirements.

Sea freight requires more time than standard air delivery due to cargo consolidation, vessel schedules, and customs processing. Standard air delivery typically takes   7–15 business days  , while sea freight items have separate estimated delivery timeframes:

- 🇺🇸  US: 30–35 days
- 🇬🇧  UK: 45–50 days

These are  estimated delivery timeframes  and may vary depending on the destination, carrier schedules, customs processing, and other transportation conditions.

All sea freight products are clearly marked with  “HEAVY_SHIP”  on the product page before purchase, along with the applicable estimated delivery timeframe.

These items are carefully prepared and dispatched as soon as they enter the shipping cycle.  Tracking information will be provided once the shipment is handed over to the logistics carrier.

Please note that sea freight shipments may have longer periods between tracking updates while they are being processed, consolidated, or awaiting departure.

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II. Order Processing Time

  • Standard Orders: Processed within 3–5 business days after payment confirmation (excluding weekends and holidays).
  • 📢 Logistics Update: During peak seasons, tracking updates may take an additional 2–3 business days after dispatch.
  • Pre-sale / Custom Items: Processing times vary and are clearly shown on each product page.

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III. Customs, Duties & Taxes

All import duties, taxes, and customs fees are fully included in your order total. You will not be required to pay any additional charges upon delivery.

We manage all cross-border customs and tax procedures to ensure a smooth, transparent, and hassle-free delivery experience.

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IV. Order Tracking

  • A tracking number will be provided once your order has been dispatched.
  • You can track your shipment via 17TRACK or carrier websites (DHL, USPS, FedEx, etc.).
  • If tracking does not update within 5 business days, please contact support.

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V. Delays & Responsibility

  • Force Majeure: We are not responsible for delays caused by customs inspections, weather conditions, or logistics disruptions.
  • Address Accuracy: Customers must ensure shipping details are correct within 24 hours of placing an order.
  • Failed Delivery: If a parcel is returned due to incorrect address or failure to collect, reshipping fees may apply.

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VI. Damage & Returns

  • All damage claims must be reported within 48 hours of delivery.
  • Photo or video evidence is required for verification.
  • We cover return shipping for confirmed defective items.

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VII. Seasonal Advisory ❄️

  • In cold climates, allow products to acclimate for 24–48 hours before use.
  • This prevents thermal shock and ensures safe operation of glass and electrical components.