A: If your lamp arrives damaged or defective, please contact us at support@lumiosastore.com within 48 hours of delivery, with photos of the item and its packaging. Our team will review the issue and help arrange an appropriate solution, such as a replacement or refund. If you purchased Shipping Protection, eligible shipping damage or loss may also be covered under its terms.

💸 Returns & Guarantee

• 30-Day Returns: Request a return within 30 days of delivery, subject to our return policy and applicable consumer rights.
• Damaged, Defective or Incorrect Items: Contact us for an appropriate resolution, which may include a replacement, partial refund, or full refund.
• Change-of-Mind Returns: Items must be unused and returned in their original condition with all packaging and accessories. A 20% restocking fee may apply where permitted by law.
• Return Shipping: Customers are responsible for return shipping costs for change-of-mind returns, unless otherwise required by law or agreed by Lumiosa.
• Tracked Delivery: Orders are shipped with tracking information. If your package is marked as delivered but you cannot locate it, please contact us for assistance.

Please refer to our full Refund & Return Policy for complete terms and conditions. Your statutory consumer rights remain unaffected.

A: Yes! Orders over $100 in the US or £100 in the UK qualify for free shipping. Orders below these thresholds are subject to a flat shipping fee of $10 or £10, respectively. Delivery times vary by product and shipping method. Please see our Shipping Policy for details.

A: Once we receive and inspect your return (usually within 2-3 business days), we will notify you of the approval. Your refund will then be processed back to your original payment method within 5-10 business days.