A: Rest assured! We know lighting can be delicate, so we offer 100% Protection. Simply take a photo of the damaged item and packaging, then contact us at support@lumiosastore.com within 48 hours of delivery. We will arrange a free replacement or a full refund immediately.

💸 Returns & Guarantee

• We offer a 30-day satisfaction guarantee from the date of delivery.
• If your item arrives damaged, defective, or incorrect, we offer a replacement, partial refund, or full refund depending on the situation.
• If you change your mind, items must be unused and in original packaging.
• A 20% restocking fee applies to change-of-mind returns. Return shipping costs are paid by the customer.
• All returns must be requested within 30 days.
• Orders are shipped with tracked delivery. Once marked as delivered, responsibility transfers to the customer.

A: Absolutely! We currently offer a clear shipping policy:

Orders over $100 / £100 qualify for free worldwide shipping.

For orders under this threshold, a flat shipping fee of $10 / £10 applies.

This ensures a simple and transparent shipping cost structure for all customers.

A: Once we receive and inspect your return (usually within 2-3 business days), we will notify you of the approval. Your refund will then be processed back to your original payment method within 5-10 business days.