Politique d’expédition
At Lumiosa Design, we are committed to delivering our lighting products to your doorstep with care. Below you will find our shipping procedures and policies, designed to ensure a safe, transparent, and reliable delivery experience.
I. Shipping Methods & Delivery Estimates
We use Premium Secure Handling to ensure all lighting products are carefully protected throughout the entire shipping process, including fragile materials such as ceramic, glass, wood, and electronic components.
| Country / Region | Shipping Method | Shipping Fee | Estimated Delivery |
|---|---|---|---|
| United States | Premium Secure Handling | FREE on orders of $100 or more / $10 flat rate | 7–15 Business Days |
| United Kingdom | Premium Secure Handling | FREE on orders of £100 or more / £10 flat rate | 7–15 Business Days |
| Germany | Premium Secure Handling | FREE on orders of €100 or more / €25 flat rate | 7–15 Business Days |
| Canada | Premium Secure Handling | FREE on orders of C$150 or more / C$15 flat rate | 7–15 Business Days |
Remote Areas: We currently do not ship to Alaska, Hawaii, or overseas territories.
Rest of World: Shipping availability and rates are calculated at checkout based on destination.
Sea Freight Shipping Notice (Selected Heavy Items Only)
Some oversized, fragile, or heavy products are shipped via sea freight due to their size, weight, or packaging requirements.
Sea freight involves several stages, including cargo consolidation, ocean transit, customs processing, container collection, and final delivery. It therefore takes longer than standard air shipping.
Estimated Sea Freight Delivery Times
- United States: Approximately 20–30 days from vessel departure to container collection, followed by an estimated 3–5 business days for local delivery.
- United Kingdom: Approximately 50 days from vessel departure to container collection, followed by an estimated 3–5 business days for local delivery.
These timeframes are estimates, not guaranteed delivery dates. Actual delivery times may vary depending on vessel schedules, customs clearance, container collection, domestic transportation, local carrier arrangements, and other logistics conditions. Additional time may be required if unexpected delays occur.
All sea freight products are clearly marked with HEAVY_SHIP on the product page before purchase, together with the applicable shipping estimate.
Tracking information will be provided once available from the logistics carrier. Tracking updates may be limited during ocean transit, customs processing, or while the shipment is awaiting container collection.
We will share further tracking information as it becomes available throughout the delivery process.
II. Order Processing Time
- Standard Orders: Processed within 3–5 business days after payment confirmation (excluding weekends and holidays).
- Logistics Update: During peak seasons, tracking updates may take an additional 2–3 business days after dispatch.
- Pre-sale / Custom Items: Processing times vary and are clearly shown on each product page.
III. Customs, Duties & Taxes
All import duties, taxes, and customs fees are fully included in your order total. You will not be required to pay any additional charges upon delivery.
We manage all cross-border customs and tax procedures to ensure a smooth, transparent, and hassle-free delivery experience.
IV. Order Tracking
- A tracking number will be provided once your order has been dispatched.
- You can track your shipment via 17TRACK or carrier websites (DHL, USPS, FedEx, etc.).
- If tracking does not update within 5 business days, please contact support.
V. Delays & Responsibility
- Force Majeure: We are not responsible for delays caused by customs inspections, weather conditions, or logistics disruptions.
- Address Accuracy: Customers must ensure shipping details are correct within 24 hours of placing an order.
- Failed Delivery: If a parcel is returned due to an incorrect address or failure to collect, reshipping fees may apply.
VI. Damage & Returns
- All damage claims must be reported within 48 hours of delivery.
- Photo or video evidence is required for verification.
- We cover return shipping for confirmed defective items.
VII. Seasonal Advisory
- In cold climates, allow products to acclimate for 24–48 hours before use.
- This helps prevent thermal shock and supports the safe operation of glass and electrical components.